#LearningNeverStops Webinar Series
(Upcoming Sessions)

#LearningNeverStops Webinar Series comprise of curated webinar sessions conducted and supported by MII as well as other industry experts. The topics in our webinar sessions are selected on its relevance to the industry in current situations and ones that can help us gain and apply knowledge for a better future.

Design Thinking: Customer-centric Problem Solving Method & Future skills

Friday, 23 April 2021 
3.00 p.m. - 4.00 p.m. (MY Time)

In this session, Mr. Christoffer Erichsen, a design thinking specialist, will be sharing his experience and wisdom on how infusing your company with a design-driven culture that puts the customer first not only provides real and measurable results but also gives you a distinct competitive advantage. If companies can bring together what is most desirable from a human point of view with what is technologically feasible and also economically viable, they can certainly transform their businesses.

Why Leading Insurance Companies have Invested in Design Thinking

  • To respond effectively to shifting markets and fast-changing insurance customer needs.
  • To accelerate product development and g-to-market cycles.
  • To unlock creativity, enable complex problem-solving and build innovation skills.
  • To increase organisational agility and unleash new ways of working and collaborating.

Key Takeaways from this session:

  • Understand the value of customer research in solving work-related problems.
  • Discover the relationship between human-centred design practices and creating better user experiences and offerings.
  • Connects with the dots between the collaboration experience and the creativity of teams.

Learn how top companies fail forward by using experimentation to validate an idea's value proposition and potential impact.

Speaker Profile:

Founding Partner and CEO of Human Inc, an innovation house on a mission to "help companies win through innovation, culture & future skills”. Chris has over 20 years of experience in the intersection of strategy, innovation and design.

Through his work in Human Inc he has powered 100+ global brands to drive sustainable business model innovation launching 200+ new products and services, delivering delightful customer experiences and certified more than 15,000 design thinkers and agile leaders.

In Asia he has worked with companies like Citibank, Singapore Airlines, FedEx, Coke, Petronas, AirAsia and Dell helping their leaders adopt new ways of working that drives customer-centric growth and organisational agility.

Chris studied youth culture at SDU in Denmark and is a certified Systemic and Narrative Coach from DISPUK in Denmark and a certified GrowthWheel Business Advisor & Master Trainer.

Chris loves to share his work experience with peers and is a sought-for speaker for international conferences, seminars and webinars. He is a member of several boards, coaches select startup founders and invests in high potential ventures that aligns with his purpose and values.

Registration Fee:
MII Members: Complimentary
Non Members: RM 50.00


Christoffer Erichsen,
Founding Partner,
Human Inc

MII Webinar Series

Green Shoots Series Returns: Foundational Digital Infrastructure for Inclusive Digital Economies

Monday, 26 May 2021 
5.00 p.m. - 6.00 p.m. (MY/SG Time)

The COVID-19 pandemic has further underscored the importance of national digital infrastructures, with an emergence of new needs and public services that hinge on digital services. Public foundational digital infrastructures will be critical for inclusive economic and social development – enabling interoperable solutions and seamless services, to reach more people and businesses at lower cost and greater convenience. Policymakers can play a vital role in supporting the provisioning of such foundational digital infrastructures to all members of the society as a public good.

The SFF Green Shoots Series will be kicking off our first episode in 2021 with a deep-dive into the state of foundational national digital infrastructure.

Opening Remarks by Ravi Menon, MAS Managing Director

An interactive dialogue examining three key areas with four central bankers representing emerging Asia (Brunei and Cambodia) and Africa (Ghana and Kenya) and moderated by Sopnendu Mohanty, MAS.

1. The state of digital infrastructure
2. The role of market players (Tech, FinTechs and FIs) in leveraging or expanding these infrastructures
3. Driving towards the end state: interoperable and connected infrastructure across jurisdictions

The session will close with the crucial policy enablers for a globally interconnected foundational infrastructure, with Ari Sarker, Mastercard.

Have any questions for our speakers? Submit your questions live during the session!


Singapore Fintech Festival

The Post-Pandemic Perspective to the C.A.R Policy

Wednesday, 28 April 2021 
10.30 a.m. - 11.30 a.m. (MY Time)

Join Ir Pooba Mahalingam as he shares the implications of the Contractors All Risk's policy and the challenges faced by insurance brokers to overcome the concerns throughout the current global pandemic.



Ir Pooba Mahalingam,

MITBA Webinar Series

Keys to Sales Success in a Virtual Environment

Friday, 7 May 2021 
10.00 a.m. - 11.00 a.m. (MY Time)

Join us on a webinar on the critical aspects of becoming a high-impact Insurance Advisor during COVID and beyond. The event will feature two leading industry principals from the Global Performance Solutions Group based in United States.

In this webinar, we'll discuss:

  • The keys to virtual sales efficiency
  • How to prospect through referred lead introductions
  • How to increase effectiveness in scheduling appointments
  • How do MDRT producers leverage virtual selling to their advantage

Speaker’s Profile

Bill McDermott, LUTCF, LLIF
​Global Performance Solutions Group – Managing Partner & Lead Consultant

Bill is a recognized Sales and Marketing Executive with over 30 year’s experience in the domestic and international Financial Services markets.  Having begun his career as a producer, his experience includes successful accomplishments as a Managing Director, Chief Agency and Chief Marketing officers.

Bill’s experience includes working in over 15 countries of which 17 years were spent living in S.E. Asia successfully building and growing Agency Distribution organizations in Hong Kong, Singapore, Malaysia, Thailand, Taiwan, Korea and the Philippines.  He was a frequent speaker and coach at Asia- Pacific industry meetings – including GAMA and MDRT. 

Bill also served on the NAIFA – Chicago, Illinois, USA Executive Board -- and has won numerous industry awards over the past 15 years as a Field Executive. A graduate of Midland University in Nebraska, USA, Bill has also earned the prestigious LIMRA Leadership Institute Fellowship  (LLIF) designation from LIMRA International and the University of Pennsylvania - Wharton School of Business.

John Lensi, CLU®, ChFC®, RHU®, REBC®, CMFC, LLIF
​Global Performance Solutions Group – Managing Partner & Lead Consultant

John has a unique blend of industry experience in the insurance and financial services industry spanning 4 decades which includes Sales, Wholesaling, Sales Management, Field Sales Support, Producer & Management Training  Development Head, Sales Executive Leadership, and Consulting.  He has an extensive track record of building and leading sales teams across 8 different distribution channels.  

John is known as a business development ‘architect’ for having built numerous sales teams, training platforms, developed alternate distribution and sales support infrastructures. He has earned numerous awards over his career and has authored a number of trade journal articles and has been a frequent speaker at industry meetings. 

​During his distinguished career, he has served as industry chairperson of the Agent & Management Development Committee and served as a member of the Advanced Markets Committee for LIMRA International.  John is also one of the founding leaders of the International Association of Registered Financial Planners established to set high industry standards for financial planning professionals. He has obtained 6 professional designations in addition to his undergraduate degree in Business Administration from Central Connecticut State University.

Registration closing date: 6 May 2021, 6.00 p.m.

Registration Fee:
MII Members: Complimentary
Non Members: RM 50.00



Bill McDermott, LUTCF, LLIF
​Global Performance Solutions Group
– Managing Partner & Lead Consultant


John Lensi, CLU®, ChFC®, RHU®, REBC®, CMFC, LLIF
Global Performance Solutions Group
– Managing Partner & Lead Consultant

MII Webinar Series

A revolution in pricing, product and profitability

On-demand recording

Exploring future pricing strategies and product innovation in a competitive insurance landscape.

As the insurance industry marches on towards a customer-driven and technology-enabled reality, there is no doubt that competition is becoming fierce among insurers.

In this live panel discussion, you will hear from 4 senior industry experts as they examine how insurers can reassess their product and pricing strategies to ensure long term ROI and ultimately gain a competitive advantage. From better understanding customer purchase behaviour, to exploring the opportunities dynamic pricing opens, this discussion will provide you with the tools needed to advance your product and pricing strategies into the future.


Insurance Innovators Webinars

Intelligent automation: reimagining insurance processes

On-demand recording

Exploring how intelligent workflows and emerging tech can transform carriers, streamline processes and deliver competitive advantage.

The insurance industry has come a long way over the past two decades, yet despite the advances, operational challenges remain today.

In this live panel discussion, you will hear from senior industry experts as they explore how carriers can leverage technology to create streamlined operational workflows. From enhancing AI capabilities to creating seamless employee experiences, join to find out what the carrier of the future will look like.


Insurance Innovators Webinars

Contact Info

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Jalan Raja Laut,

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