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Past Webinar 2021

#LearningNeverStops Webinar Series comprise of curated webinar sessions conducted and supported by MII as well as other industry experts, selected on its relevance to the industry in current situations and knowledge for a better future.
DECEMBER 2021
In this webinar, we describe the landscape of innovative insurance models that are helping to bring affordable insurance to the masses.
Adopting a Multi-Stakeholder Approach to Innovate Private Health Insurance in Asia
Sejal Mistry, Ian W. Porteous
13 December 2021, Monday
Health Insurance, Financial Protection, Insurance Landscape
Watch on demand here
NOVEMBER 2021
The presenter will discuss about this vessel from the underwriter’s perspective before delving into some of the key technical points in the marine insurance business.
Understanding and Insuring Marine Vessels Part 2 - Livestock Carriers and The Importance of Understanding How and Insurance Policy Operates
Mark Stevens
2 November 2021, Tuesday
Marine Vessels, Underwriters, Technical
To purchase the recording click here
A perspective to D&O claims where participants will understand the trends and wordings with a case study approach.
Directors & Officers (D&O) Claims, Wordings and Trends
Nicholas La Stella, Laura O’Bree
2 November 2021, Tuesday
Directors & Officers, Claims, Trends
Watch on demand here
The presenter will show the different types of fishing vessels and how different methods of fishing works, and the sensitive subject of sustainability.
Understanding and Insuring Marine Vessels Part 2 - Fishing Vessels, Log Carriers Plus the Importance of Maintenance
Mark Stevens
16 November 2021, Tuesday
Marine Vessels, Underwriters, Technical
To purchase the recording click here
Learn about "The facts of fact finding for the professional advisor" and realize the benefits of building trusting relationships and a referral system to enhance your practice.
Certification in Mastering Sales: Recruiting For Success
Bill McDermott, John Lensi
19 November 2021, Friday
Sales Professionals, Fact Finder, Leaders
Watch on demand here
This session covers a third-party BI claim arising from a solar generating plant, the key handling issues and approach, including application of general principles.
Advanced Business Interruption (BI) - Case Study on a BI Loss an Arising from A Third-Party
Yong Wee Loon, Matthew John Lim
25 November 2021, Thursday
Business Interruption, Claims
Watch on demand here
This webinar is for Sales Leaders and will provide valuable insights into a proven recruiting method and proper selection of new agents to build a successful sales team in today's Covid retail market.
Certification in Mastering Sales: Recruiting For Success
Bill McDermott, John Lensi
30 November 2021, Friday
Sales Professionals, Recruiting, Leaders
Watch on demand here
OCTOBER 2021
This webinar session introduces trade credit insurance, covering the policy and market dynamics together with key claim considerations.
Fundamentals of Trade Credit Insurance
Mike Holley, Roxanne Thornhill
8 October 2021, Friday
Trade Credit, Claims, Market Dynamics
Watch on demand here
Understanding of High Claim value Machine in type of boilers available in the industry.
Understanding High Claim Value Machines: Introduction to Boilers
G. Sujenthiran
12 October 2021, Tuesday
Claims, Machinery, Boilers
Watch on demand here
The presenter will demonstrate this clearly before moving on to the subjects of vessels classification and surveys; and why they are important before finally tackling the many issues surrounding a “seaworthiness” warranty, if it is not worded carefully.
Understanding and Insuring Marine Vessels Part 2 - Dredgers Plus Vessel Classification, Survey and Seaworthiness - The Issues
Mark Stevens
15 October 2021, Friday
Marine Vessels, Underwriters, Technical, Dredgers
To purchase the recording click here
This webinar is designed for Agents and Sales Leaders (Mgt.). It includes valuable insights into why Personal Introduction Referrals are the Preferred Prospecting Choice in today’s retail market.
Certification in Mastering Sales: Referred Lead Prospecting & Appointment Scheduling
Bill McDermott, John Lensi
26 October 2021, Tuesday
Sales Professionals, Referred Lead, Leaders
Watch on demand here
SEPTEMBER 2021
This webinar presents types of pumps available in the industry, their utilization and working principles.
Understanding High Claim Value Machines: Introduction to Pumps
G. Sujenthiran
3 September 2021, Friday
Claims, Machinery, Pumps
Watch on demand here
This webinar presents types of pumps available in the industry, their utilization and working principles.
Understanding High Claim Value Machines: Introduction to Refrigeration and Chiller System
G. Sujenthiran
22 September 2021, Tuesday
Claims, Machinery, Pumps
Watch on demand here
This session offers a mix of topics about the various exposures presented by passenger vessels, both large and small, before moving on to explaining the unique concept of General Average and how it operates and finally Sue & Labour and Salvage Contracts; and how the unique Lloyd’s Open Form “no cure no pay” concept works.
Understanding and Insuring Marine Vessels Part 2 - Passenger Vessels Plus General Average, Sue & Labour, And Salvage Contracts Including Lloyd’s Open Form
Mark Stevens
28 September 2021, Tuesday
Marine Vessels, Underwriters, Technical, Dredgers
To purchase the recording click here
AUGUST 2021
This session will give you an overview of the workshop which aims to elevate, grow and sustain the general and life insurance industry of Malaysia into the future.
Understanding and Insuring Marine Vessels Part 1 - Claims and How They Apply
Mark Stevens
2 August 2021, Monday
Marine Vessels, Underwriters, Technical
To purchase the recording click here
This webinar by the founder and MD of London School of Sales, Vinit Shah, will help you understand what it takes to be effective at sales, and why YOU need to rethink your long-term strategy and how you’re going to generate interest and engagement.
How To Stop ‘Selling’ and Start Building Relationships
Vinit Shah
9 August 2021, Monday
Competition, Customer Awareness, Engagement
Watch on demand here
Insights on key decisions affecting underwriting, policy pricing, claims settlement and fraud prevention all depend on data collected and harnessed by insurers.
Personal Data: Compliance Strategy & Enforcement Trends for Insurance Companies
Norhisham Abd Bahrin
17 August 2021, Tuesday
Compliance, Personal Data
Watch on demand here
This session seeks to highlight the complexities of Freight Liability Claims amid Covid-19 and the challenging supply chain logistics.
The Complex World of Freight Liability Claims
Dan Yeo
27 August 2021, Friday
Supply Chain, Freight
Watch on demand here
JULY 2021
In this hands-on introductory workshop, you’ll learn to ask the right questions of your data, while learning basic analytic functionality in Google Sheets.
Making Data Work for You in 90 Minutes
Premkumar Chandrashegaran
5 July 2021, Monday
Data Driven, Data Analytics
Watch on demand here
In this session, attendees will learn about tugs, barges and offshore support vessels to understand the many different functions of these vessels, each of which poses its own unique risks that the underwriter must consider.
Understanding and Insuring Marine Vessels Part 1 - Tugs, Barges and Offshore Support Vessels - How These Vessels Operate
Mark Stevens
7 July 2021, Wednesday
Marine Vessels, Underwriters, Technical
To purchase the recording click here
Step into the world of user experience (UX) design with General Assembly Malaysia. In this introductory workshop, explore the decision-making process that dictates how users interact with digital products and see why businesses of all stripes have put out the call for UX talent.
From Concept to Reality: UX Design in 90 Minutes
Nicholas Hon
12 July 2021, Monday
UX Design, Designers
Watch on demand here
Attendees will learn in more detail about tankers, bulkcarriers, container vessels and large offshore working vessels to assist them in gaining a full understanding of the work these vessels do and the unique risks connected with each of the vessels, and why this is important to the underwriter.
Understanding and Insuring Marine Vessels Part 1 - Tankers, Bulkers, Container Vessels - How These Vessels Operate
Mark Stevens
14 July 2021, Wednesday
Marine Vessels, Underwriters, Technical
To purchase the recording click here
In this introductory class, explore how product managers use leadership and versatility to launch products people love.
Discover Product Management Fundamentals in 90 Minutes
Chen Wei Jia
23 July 2021, Wednesday
Product Management, MVP
Watch on demand here
This session is more technical as the presenter tackles the subject of rating for Hull & Machinery, considering there are no published rating guides for Hull & Machinery.
Understanding and Insuring Marine Vessels Part 1 - Hull & Machinery Rating
Mark Stevens
26 July 2021, Wednesday
Marine Vessels, Underwriters, Technical
To purchase the recording click here
JUNE 2021
This webinar session gives a general overview of Incident Response Management and the challenges faced by an Incident Manager during remediation.
Cyber Incident Response
Chris Zietsman
11 June 2021, Friday
Cyber, Indcident Response
Watch on demand here
The fundamentals of digital marketing, and introduce you to the key channels, concepts, and metrics.
Digital Hustlers: Digital Marketing 101 in 90 Minutes
Naadira Zulkifli
16 June 2021, Wednesday
Branding, Digital Marketing
Watch on demand here
This webinar will be discussing the practical ideas, a proven successful process and tools during managing you team or organization's productivity.
Virtual Selling - Worldwide COVID-19 Virus Changed Sales Process
Bill McDermott, John Lensi
17 June 2021, Thursday
FYC, Agency
Watch on demand here
This session will take you through essential sales skills to help you develop a personal toolkit, growth mindset and the confidence to excel in selling and influencing.
Re-Defining What it Takes to be Effective at Selling
Vinit Shah
25 June 2021, Friday
Communication, Sales
Watch on demand here
This session will introduced to shipyards and shipbuilding, and will be given a comprehensive overview of the risks involved and how these risks are factored into the rate charged for insuring a ship to be built.
Understanding and Insuring Marine Vessels Part 1 - Shipbuilder's & Repairer's Risks
Mark Stevens
29 June 2021, Tuesday
Marine Vessels, Underwriters, Technical
To purchase the recording click here
A practical session highlighting the shortfalls and successes of leadership though COVID.
Building Conscious Leaders
Kavita Satwalekar, Gail Gibson
30 June 2021, Wednesday
Leadership
Watch on demand here
MAY 2021
In this webinar, speakers will discussed about the keys to virtual sales efficiency and how to leverage the virtual selling.
Virtual Selling - Worldwide COVID-19 Virus Changed Sales Process
Bill McDermott, John Lensi
7 May 2021, Friday
MDRT, Virtual Sales, Referred lead
Watch on demand here
This webinar session is about the practical guide of stock valuation process and discussions on real life scenarios of how adjusters validate stocks claim.
Practical Stock Valuation Process
See Choong Lau, Yap Mei Hsien
21 May 2021, Friday
Practical Stock, Claims
Watch on demand here
In this session, discussed on powerful tips empowering on new age grooming for professionals and essential etiquette for the new norm.
Does Your Image Reflect Your Substance?
Sheila Wong
24 May 2021, Monday
Grooming, Etiquette
Watch on demand here
APRIL 2021
An introductory presentation on Products Recall Claims where participants will understand the basic concepts of products recall claims and the difference between Product Recall & Product Liability.
Product Recall Claims
Tony Chapman
6 April 2021, Tuesday
Product Recall, Claims, Liability
Watch on demand here
With insights and thought leadership becoming the new commodity, leaders, experts and sales professionals now have the opportunity to become the visible experts and ambassadors of their brands through the power of social media!
Selling in a Post Pandemic World
Nina Sharil Khan
12 April 2020, Monday
Thought Leadership, Sales & Brand Building
Watch on demand here
An introductory presentation to Business Interruption (BI) in order for participants to understand the basic concepts of BI claims and the ensuing calculation of BI losses through a case study.
Introduction to Business Interruption: A Case Study Approach
Yong Wee Loon, Matthew John Lim
21 April 2021, Wednesday
Business Interruption, Claims
Watch on demand here
In this session, Mr. Christoffer Erichsen, a design thinking specialist, will be sharing his experience and wisdom on how infusing your company with a design-driven culture that puts the customer first not only provides real and measurable results but also gives you a distinct competitive advantage.
Design Thinking: Customer-Centric Problem Solving Method & Future Skills
Christoffer Erichsen
23 April 2021, Friday
Design Thinking, Customer Experience
Watch on demand here
MARCH 2021
This webinar session discusses the opportunities in improving the handling of high volume, low value claims through process improvement, automation and SpeedClaim adjustment.
Setting Claims at FNOL (First Notification of Loss)
Yong Wee Loon
5 March 2021, Friday
FNOL, Claims
Watch on demand here
In this session discussed on practical tips on how they can defend and grow their brands during the current crisis of the coronavirus pandemic and how they can proactively prepare for potential crisis in the future.
Tighten Your Shoelaces: How the World’s Leading Companies Defend and Grow Their Brands During Crisis (And How You Can Too!)
Ron Johnson
10 March 2021, Wednesday
Branding, Marketing
Watch on demand here
In this webinar, Dr Asrani will be sharing his experience and perspective on empowering insurance professionals to better manage risks and how prudent application of updated quasi medical knowledge is important in loss containment; be it life, health, CI, accident or motor liability insurance.
Medical Intelligence to Contain Insurance Fraud
Dr. C H Asrani
12 March 2021, Friday
Medical, Claims
Watch on demand here
Let’s take a journey through the last 12 months of Engineering insurance and talk about developments, challenges, changes and opportunities.
Engineering Insurance – A Journey Through Challenges, Changes and Opportunities
Swen Vetters
23 March 2021, Tuesday
Engineering, Mega Project
Watch on demand here
In this webinar, there will be practical sharing of case studies in engineering claims management and real life examples of how adjusters approach different technical issues arising from different claims circumstances.
Engineering Claims Handling – Practical Guide
Vince Teh, James Grima
30 March 2021, Tuesday
Claims, Engineering
Watch on demand here
FEBRUARY 2021
In this webinar, Steve Tunstall will provide a technological overview of Insurtech in simple business language. As a leader in a number of businesses as well as a global influencer in the Insurtech space, Steve has a good sense of how fast things are moving now, particularly in commercial insurance, and what is likely to be coming next.
Insurtech: What is it Really About and How Will it Affect Me?
Steve Tunstall
9 February 2021, Tuesday
Insurtech, Blockchain
Watch on demand here
This will discuss parametric and IOT Insurance . Data integrity is when crown heel data is tracked for provenance Data needs a classification process to identify the data being tracked.
Cyber Security – Tracking the Data
David Piesse
24 February 2021, Wednesday
Cyber Security, IOT Insurance
Watch on demand here

Contact Info

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50480 Kuala Lumpur, Malaysia 

Tel : +603 2712 8882

Email : customercare@mii.org.my

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