#LearningNeverStops Webinar Series
(Upcoming Sessions)
Recharting Customer Experience in the Age of Customer Freedom
Tuesday, 2 March 2021
11.30 a.m. - 12.30 p.m. (EST)
This past year, businesses had to sprint to meet consumer expectations. 2020 brought on amazing digital transformations, proving that change happens during chaos.
Today we are operating in a Business-to-Everyone world, where B2B and B2C are almost one in the same. Meeting your customers needs where and when they arise, is essential.
Is your business ready to rechart Customer Experience to meet tomorrow’s expectations?
Join Adrian Nash, Head of Strategy of SAP Customer Experience, and Jeremy Gutsche, Author and CEO of Trend Hunter, to explore how brands that invest in customer experience are more resilient and future-ready.
1 Hour Webinar: Keynote, Fireside Chat, followed by a Q&A:
- How to invest in your customer needs
- What's the future for brands?
- How to get ahead with data-driven trends
Speaker
- Jeremy Gutsche, Author and CEO of Trend Hunter
- Adrian Nash, Head of Strategy, SAP Customer Experience
Trendhunter Webinar Series
Climate Change Risk Assessment for the Insurance Industry
Wednesday, 3 March 2021
2.00 p.m. - 3.00 p.m. (CET) / 8.00 a.m - 9.00 a.m. (EST)
Join us for a #RiskConversations webinar on 3 March, where we’ll discuss the latest Geneva Association report on climate risk assessment for the insurance industry, to be published 25 February.
The Geneva Association is stepping up the insurance industry’s global collaboration on climate risk assessment and scenario analysis with a Task Force of leading experts from the world’s largest insurers, representing the companies of The Geneva Association’s insurance CEO members.
Building on experiences from previous pilots and initiatives, the Task Force is working to develop methodologies and tools for holistic, meaningful and decision-relevant climate risk assessment and scenario analysis for both sides of the balance sheet. These efforts also aim to advance collaboration among re/insurers, regulators and other stakeholders in this space.
The #RiskConversations webinar will present the Task Force’s work and first report, to be launched 25 February, offering a decision-making framework for designing climate risk assessment and scenario analysis for the insurance industry.
Experts from the Task Force will discuss approaches to:
• Analysing physical and transition risks for both sides of the balance sheet
• Quantitative and qualitative scenario analysis for different time horizons
• Strengthening multi-stakeholder collaboration to build robust methodologies and tools
Moderator
• Maryam Golnaraghi, Director Climate Change and Emerging Environment Topics, The Geneva Association
Panellists:
• Ian Adamczyk, VP International Regulatory and Government Affairs, Prudential Financial
• Martin Bertogg, Head NatCat & Cyber, Swiss Re
• Michèle Lacroix, Head of Group Investment Risk & Sustainability, SCOR
• Hjörtur Thrainsson, Modeling Expert, Munich Re
#RiskConversations Webinar Series
Setting Claims at FNOL (First Notification of Loss)
Friday, 5 March 2021
3.30 p.m. - 4.30 p.m. (Malaysia Time)
Opportunities in improving the handling of high volume, low value claims through process improvement, automation and SpeedClaim adjustment.
Speaker Profile:
Wee Loon is well-respected in the loss adjusting profession with over 35 years of insurance industry experience. He has a solid record in managing large and complex claims particularly on property and natural resources lines of business spanning across 14 Asia Pacific countries.
Prior to joining CTA, Wee Loon was Regional Vice President of a major global insurance group, managing numerous multi-million losses in the region and providing claims leadership for APAC.
He is a former president of The Singapore Insurance Institute, serving three terms from 2011.
Professional Qualifications
Fellow of The Singapore Insurance Institute
Associate of the Chartered Institute of Arbitrators, ACI Arb.
Associate of the Malaysian Insurance Institute, AMII
Associate of the Chartered Insurance Institute, ACII
Fellow of the Chartered Institute of Loss Adjusters, FCILA
BA Economics (Hons) – Nottingham University
Please click here for more details
MII Members: Complimentary
Non Members: RM 50.00
CEO Property & Casualty, Asia
Charles Taylor Adjusting
MII Webinar Series
Tighten Your Shoelaces: How the world’s leading companies defend and grow their brands during a crisis (And, how you can too!)
Wednesday, 10 March 2021
11.00 a.m. - 12.00 p.m. (Malaysia Time)
Two hikers were walking through the woods when, suddenly, they encountered a huge, angry bear, ready to devour them. The first hiker immediately bent down to tighten his shoelaces – obviously ready to make a run for it. The second hiker looked at his companion in disbelief and yelled “What the hell are you doing? You can’t possibly outrun a bear!” The first hiker, having tightened his shoelaces, took off at a brisk sprint and yelled over his shoulder “I don’t have to outrun the bear, I just have to outrun you!” The point of this business fable is simple. In crisis scenarios, organizations that “tighten their shoelaces” and take bold, decisive and agile steps have a better chance of surviving than organizations that throw up their hands in despair and do nothing.
While your business may not be able to singlehandedly go toe-to-toe against a bear of a crisis and wrestle it to the ground, you can win the day by outrunning competitors who may be slower to react. The bear will devour your competition while you live to fight another day. It isn’t necessarily the biggest, strongest, most intelligent or fastest of the species that survive – the ones who survive will be those that adapt most quickly to the changes in their environments.
The same principle is true in business. The organizations most likely to survive health crises, financial downturns, destructive acts of nature and other challenges may not necessarily be the biggest, the most well-funded or the ones with the highest stock prices. The organizations that survive will be the ones that adapt most quickly to the changes in the market and to the needs of their employees and customers. This webinar is designed to help provide the members of The Malaysian Insurance Institute with practical tips on how they can defend and grow their brands during the current crisis of the coronavirus pandemic and how they can proactively prepare for potential crisis in the future.
Below is a proposed course outline for the webinar. The webinar will cover many key concepts that will be “brought alive” by utilizing practical examples and stories of companies that have defended and grown their brands by ‘tightening their shoelaces’. The webinar will cover the following key principles:
- Adapt or die!
- Sharpen your branding ‘Axe’
- Start with the end in mind
- It takes a ‘village’ to raise a brand
- Change the battlefield: Repurpose, reinvent and Re-engineer
- Repositioning your organization? Align your HR and marketing teams
- Watch your step!
Speaker Profile:
Ron Johnson is co-founder and Managing Director of Blueprint Creative, one of the Caribbean’s leading strategic branding agencies. Ron has over a decade of practical, hands-on experience helping companies build stronger brands and stronger businesses. While
Ron is passionate about all aspects of branding, he is especially passionate about helping companies build company cultures where hard work, fun and profitability can happily co-exist.
Please click here for more details
MII Members: Complimentary
Non Members: RM 50.00
co-founder and Managing Director,
Blueprint Creative
MII Webinar Series
Medical Intelligence to contain Insurance Fraud
Friday, 12 March 2021
2.30 p.m. - 3.30 p.m. (Malaysia Time)
Speaker Profile:
MII Members: Complimentary
Non Members: RM 50.00
Family Physician (since 1977), Digital Consulting,
Medicine, Health & Stress Management Training,
Corporate Healthcare Advisor
MII Webinar Series
Engineering Insurance – a journey through challenges, changes and opportunities
Tuesday, 23 March 2021
4.00 p.m. - 5.00 p.m. (Malaysia Time)
The World of Engineering Insurance is fascinating and challenging at the same time – mega-projects with immense investment amounts, new developments and technologies in construction / processes / machinery, cyberattacks, pandemics, climate changes, losses and changes in the insurance market. All this require our permanent ability to learn and adapt as well as our knowledge and flexibility to cope with new challenges in order to find insurance solutions – always considering a reasonable exposure control.
Let’s have a journey through the last 12 months of Engineering insurance and talk about developments, challenges, changes and of course opportunities.
Speaker Profile:
Swen Vetters graduated from the University of Munich (Germany) as Mechanical Engineer and worked several years as Quality and Commissioning Engineer in several European Countries.
His career in the reinsurance industry started in 1992 when he joined Munich Re as Engineering Underwriter and Risk Manager with international assignments to Paris and London.
Back in Munich, he became responsible as Regional Engineering/Property Manager for Middle East and North African markets.
In 2004, he was assigned to Munich Re Singapore Branch as Chief Engineer responsible for Engineering and Property business in South East Asia. 2009, he built the Singapore hub for Munich Re’s CIP (Corporate Insurance Partner) and was responsible as Regional Head for Asia Pac Engineering and Property business. Back again 2019 in Munich and until date he is responsible for Munich Re’s worldwide corporate and non-traditional Power business.
MII Members: Complimentary
Non Members: RM 50.00
Facultative & Corporate
Munich Re
MII Webinar Series
Engineering Claims handling – practical guide
Tuesday, 30 March 2021
10.30 a.m. - 11.30 a.m. (Malaysia Time)
Practical sharing of case studies in engineering claims management and real life examples of how adjusters approach different technical issues arising out of different claim circumstances.
Speaker Profile:
A Civil Engineer by practice, Vince is also a Fellow of the Australian Institute of Chartered Loss Adjusters (FCLA)
Graduated from the university of British Columbia (Canada), Vince worked as a Civil Design Engineer in T.Y.LIN SEA Pte Ltd in Singapore before relocating to Hong Kong/China as an Assistant General Manager for a production plant involving electronics and electrical appliances. In 2006, Vince completed his MBA studies from the University of Hong Kong before returning to Malaysia. Vince has now 15 years of loss adjusting experience specializing in Construction & Engineering losses. Professional Qualifications MBA, BASc (Civil Eng), FCLA ANZIF (Sne Assoc), CIP, Dip FS Languages English Bahasa Malaysia Mandarin /Cantonese Notable Assignments Explosion claim involving a refinery in Malaysia (IAR loss over USD130 million)
Mechanical Breakdown claim involving a petrochemical plant in Malaysia (IAR including BI loss over RM65 million) Various fire to high rise building construction site claim (between RM5 to RM25 million) Various landslide/slope failure claims for existing highway and highway construction projects (between RM5 to RM40 million) Various structural failure claims for high rise and highway construction projects (between RM1 to RM50 million) Various types of claims including rolling stocks, tunnels, civil & structural and liability claims involving mass rapid transport system Various Professional Indemnity claims involving engineering consultants and architects (between RM1 to RM10 million) Catastrophic losses involving Cyclone Gonu in Oman; flood losses in Thailand
Please click here for more details
MII Members: Complimentary
Non Members: RM 50.00
General Manager – Engineering
Charles Taylor Adjusting
MII Webinar Series
A revolution in pricing, product and profitability
On-demand recording
Exploring future pricing strategies and product innovation in a competitive insurance landscape.
As the insurance industry marches on towards a customer-driven and technology-enabled reality, there is no doubt that competition is becoming fierce among insurers.
In this live panel discussion, you will hear from 4 senior industry experts as they examine how insurers can reassess their product and pricing strategies to ensure long term ROI and ultimately gain a competitive advantage. From better understanding customer purchase behaviour, to exploring the opportunities dynamic pricing opens, this discussion will provide you with the tools needed to advance your product and pricing strategies into the future.
Intelligent automation: reimagining insurance processes
On-demand recording
Exploring how intelligent workflows and emerging tech can transform carriers, streamline processes and deliver competitive advantage.
The insurance industry has come a long way over the past two decades, yet despite the advances, operational challenges remain today.
In this live panel discussion, you will hear from senior industry experts as they explore how carriers can leverage technology to create streamlined operational workflows. From enhancing AI capabilities to creating seamless employee experiences, join to find out what the carrier of the future will look like.
