#LearningNeverStops Webinar Series
(Upcoming Sessions)

#LearningNeverStops Webinar Series comprise of curated webinar sessions conducted and supported by MII as well as other industry experts. The topics in our webinar sessions are selected on its relevance to the industry in current situations and ones that can help us gain and apply knowledge for a better future.

Challenges and Solutions for Agency Channel in a Digital Era

Wednesday, 5/8/2020
2:00 PM - 3:00 PM

Internet usage continues to explode across the world with digital becoming an increasingly important source of competitive advantage in both B2C and B2B marketing. A great deal of attention has been focused on the tremendous opportunities digital marketing presents, with little attention on the real challenges that companies are facing when they go digital. As the insurance industry is pushing its efforts to increase the digital footprint, the moot question is, ‘what is the future of the oldest channel, the insurance agent?’

Join our webinar, where our speaker will be sharing invaluable insights and experiences on the following areas:

  • Financial advice: Current challenges and innovations
  • Role of agents/advisors in financial advice
  • Current state of agency channel, post Covid-19 outbreak
  • Innovations by insurance companies and end-to-end digitalization of agency channel
  • Way forward


About the Speaker

Ajit Rochlani, Engagement Manager, Insurance, Oliver Wyman (Singapore)

Ajit has over eight years of insurance consulting experience and is a core member of the firm's insurance practice. Within insurance, Ajit specializes on customer journeys, and distribution and sales force effectiveness. He has executed projects for multiple insurance clients across the region, assisting them on aspects of growth strategy, distribution excellence, sales force effectiveness, digital strategy, cost optimization and many more. Before joining Oliver Wyman, Ajit was a Project Leader at Boston Consulting Group.

Relevant experiences include:

  • Agency channel end-to-end transformation for a leading life insurer in Asia
  • Agency recruitment strategy for a leading life insurer
  • Agency sales force effectiveness and productivity improvement for a non-life insurer
  • Design and implement digital front-end applications and re-design Advisor journey in the agency channel of a leading life insurance player
  • Distribution channels transformation through sales force effectiveness and digital levers for a leading private life insurer in Asia
  • Sales force effectiveness strategy for a Banca channel

Ajit also publishes regularly for Oliver Wyman Insights and industry journals. He has recently published articles and reports on Agency channel transformation, Retirement opportunities and Bancassurance sales force effectiveness:






Ajit has a Master’s in Insurance and is also a Fellow of Insurance Institute of India (FIII).


Ajit Rochlani,
Engagement Manager, Insurance
Oliver Wyman (Singapore)

MII Webinar Series

Cyber Resilience in the Financial Sector - Preparing for the Covid Cyber Storm

Tuesday, 12/8/2020
7:00 PM - 8:00 PM CST

The impact of Covid-19 (C19) on cyber risk is like a confluence of forces producing the ideal conditions for a cyber related storm that could impact critical functions and industry ecosystems. The global economy is in chaos, dealing with an unprecedented crisis affecting all supply chains and literally transforming society. Cyber threat actors have taken advantage of this “opportunity” with International, European and National law enforcement agencies reporting huge increases in cybercrime and fraud related activity.

It’s a new era and as we endeavour to “rebound” into a new normal, we have to be cognisant of a number of facts. Operational models have changed and therefore the cyber related risks have too. Our new greater reliance on the Internet, the digital economy and digital architecture is reflected in a new supply chain. The ubiquitous adoption of remote access technologies to enable WFH (Work from Home) practices often deployed on residential networks and personal devices perhaps did not always follow the normal assurances of enforced policies. The reality today, is that the “pre-Covid-19 cyber strategy” may not be aligned with the new business model of today.

As we deal with this “C19 Cyber Storm” we enter the “new normal” it is an imperative for boards to make risk informed decisions. They need to reassess the digital dependencies of their organisation and risks accrued to restore their risk profile to an acceptable level.

Join Paul C Dwyer, president of the ICTTF - International Cyber Threat Task Force as he outlines the challenges facing organisation’s and the 10 key steps they can take to transition to the “new normal”. This webinar will showcase content from the CCRO Certified Cyber Risk Officer course delivered in partnership with the ICA.


Join Paul C Dwyer,
president of the ICTTF

ICA Webinar Series

Bracing for Economic Impact Post Global Pandemic

Wednesday, 12/8/2020
10.00 AM - 12.00 PM

Learning Hours

2 hours (including Pre & Post Assessments)



  • Tale from around the world – China, EU, ASEAN and Malaysia
  • Reopening of economies – What it costs, confidence index and question of resilience
  • How could stimulus package reboot the economy
  • Technology – The new oil during Covid-19 pandemic
  • How will small businesses survive and reinvent themselves
Learning Outcomes

By the end of this session, participants will be able to:

  • Describe the impact of coronavirus on the economy, markets and industries covering China, EU, ASEAN and Malaysia
  • Explain the key factors need to be considered in reopening industries and economies
  • Discuss the various impact of stimulus package towards the overall economy
  • Analyse how technology have demonstrated its functions and created impact during the pandemic
  • Discuss the pandemic implications on SMEs vis a vis large corporations

Price: MYR 450

*Fee is not inclusive of 6% SST

Low Ngai Yuen
Executive Director for the Global Entrepreneurship Movement, GEM.
Dr. Afzanizam Abdul Rashid
Chief Economist, Bank Islam Malaysia Berhad

SIDC Webinar

Digital Insurance in malaysia

Tuesday, 18/8/2020
1:00pm - 2:15pm (Malaysia)

Join us for this 75 minute webinar to discover the digital insurance landscape in Malaysia in partnership with the Malaysian Insurance Institute (MII)

We have an excellent panel of experienced industry experts who will share their thoughts and perspectives. You can expect a lively panel discussion with questions from the audience. We will also seek your views with some polls as we go along.
The session will conclude with updates from MII and TDI including details of the TDI Academy programmes on digital insurance.

Event Highlights

Key Questions to be answered:

1. What are the key global trends on digital insurance?
2. What is the InsurTech landscape in Malaysia?
3. How quickly are ecosystems building ?
4. How to create effective partnerships
5. How are existing insurers reacting?

The Digital Insurer Webinar Series

Delighting Your Customers and Finding New Prospects DIGITALLY

Tuesday, 18/8/2020
10.00 AM - 12.00 PM

Learning Hours

2 hours (including Pre & Post Assessments)

  • Keeping your pipeline full: Make a prospecting action plan your priority
  • Prospecting online by creating social media presence
  • The power of framing to gain instant credibility without physical meet up
  • Building rapport and trust over without physical meet up
  • Turning prospects into customers
Learning Outcomes

By the end of this session, participants will be able to:

  • Recognise potential ways to improve customers’ interaction through digital resources
  • Discuss the methods or techniques to strengthen sales and relationship skills with existing and new prospects
  • Describe the tools and action plans in digital and social media marketing execution
  • Demonstrate through digital resources how one is able to build rapport and turn prospects into customers

Price: MYR 350

*Fee is not inclusive of 6% SST


Michael Teoh
CEO & Founder of Thriving Talents

SIDC Webinar

Past Webinar

Contact Info

The Malaysian Insurance Institute 197701004772 (35445-H), 

MII City Centre @ Wisma FGV,

6th Floor of Wisma FGV, 

Jalan Raja Laut,

50350 Kuala Lumpur,



Tel : +603 2712 8882

Email : customercare@mii.org.my

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