Title |
MII Technical Course in Motor Insurance – Claims Handling & Loss Assessment |
Date |
26 – 27 March, 2012 |
Duration |
2 Days |
Level |
Intermediate |
Time |
9.00 am to 5.00 pm |
Venue |
The Malaysian Insurance Institute
MII City Centre
S17-S28, 2nd Floor,
Maju Junction Mall
1001 Jalan Sultan Ismail
50250 Kuala Lumpur |
Trainer |
TBA |
Who Should Attend |
- Insurance Industry Personnel who have basic knowledge in Insurance or basic knowledge in Motor Insurance
- Non– insurance personnel whose work require an understanding or practical knowledge of the subject
- Anyone who require knowledge on insurance
|
Key Learning Outcomes |
At the end of the course, participants would be able to :
- understand the various types of claims under motor insurance
- appreciate the duties and obligations of the motor loss adjuster
- outline the procedures involved in the handling and adjusting of
motor claims
- understand the settlement process & procedures
|
Course Content |
- Motor Insurance
- Compulsory Insurance - The Governing Laws & Principles
- The Documentation Involved
- Classification of Motor Vehicles
- Objectives & Commitment of the Claims Department
- GPI 14 Guidelines
- Stages in Claims Handling
- Types of Claims
- Own Damage & OD-Kfk Claims
- Actual Total Loss
- Constructive Total Loss
- - MRC & Basis of assessment
- - Contract Repairs
- Unsatisfactory Repairs
- Chain Collision Claims
- - Replace or Repair
- Theft Claim
- Third Party Property Damage (TPPD) Claims
- Third Party Bodily Injury (TPBI) Claims
- Settlement Process
- Claims procedures & Documentations
- Basis of Settlement & Payment of Claims
- Alternative Dispute Resolution
- The Role of Adjusters
- Risk Management Process in Adjusters perspective
- External Adjusters VS In-house Surveyors
- Interpretation and impact of:
- IBNR
- Risk Based Capital
- Reputation
- - Efficient recovery
- Salvage & Recovery
- - Monetary Value VS Public Interest/ Consumer Protection
- Issue
- Dealing with Fraud
- Post Settlement Action
- Element of Risk Management Process |
