Title |
A COMPREHENSIVE COURSE IN GENERAL INSURANCE - CLAIMS |
Date |
11 – 14 June, 2012 |
Duration |
4 Days |
Level |
Intermediate / Advance |
Time |
9.00 am to 5.00 pm |
Venue |
Seri Pacific Hotel Kuala Lumpur
Jalan Putra
50746 Kuala Lumpur,
Malaysia
Tel (603) 4042 5555
Fax (603) 4041 7236
E-mail: resv@seripacific.com
http://www.seripacifichotel.com
|
Trainer |
1. Ms. Chin Fui Voon
|
About Programme |
The course addresses claims personnel who wish to gain a comprehensive overview in claims handling within a short period and who wish to broaden their horizon via the trainer's wide claims experience in claims management and handling issues relating to the different classes of claims in the general insurance company
|
Key Learning Outcomes |
Participant will acquire knowledge and understanding of the functioning of the overall claims process and best practices. Participants will learn the fundamentals of insurance law and tackle important issues relating to property, casualty and liability claims
Participants understand the importance of quality claims management and are able to apply appropriate concepts. Since this knowledge embraces the major line of businesses, they are able to exercise greater flexibility in making effective and timely claims decision to go in line with the Company's overall claim philosophy of excellent customer service in claims servicing
|
Key Course Contents |
DAY 1
- Claims Concept & Procedures
- Insurance Law & Principles of Insurance relating to property and liability insurance
- Handling of complaints and fraudulent claims
- Roles of litigation in claims handling
- Case studies on how to detect fraudulent Personal Accident and Fire claims
DAY 2
- Bank Negara Guidelines on Motor and Non-Motor Claims Processing
- Fire & Loss of Profit Claims Handling Procedures and related issues
- Miscellaneous Claims Handling Procedures and related issues
- Liability Claims Handling Procedures and related issues
- Case studies on dispute claims
DAY 3
- Motor Insurance Claims Handling Procedures and related issues
- Current trend of Motor Claims
- Roles of Mediation Bureau
- Case studies on disputable motor claims
DAY 4
|
Course Fee Per Person |
Fees Category |
|
LOCAL |
INTERNATIONAL |
Single Registration |
RM 2580 |
USD 1200 |
Group Registration |
20% Discount will be given to the fourth and subsequent registration |
