Title |
MII Basic Course in General Insurance Company Operations |
Date |
4 – 5 June, 2012 |
Duration |
2 Days |
Level |
Basic |
Time |
9.00 am to 5.00 pm |
Venue |
The Malaysian Insurance Institute
MII City Centre
S17-S28, 2nd Floor,
Maju Junction Mall
1001 Jalan Sultan Ismail
50250 Kuala Lumpur |
Trainer |
TBA |
Who Should Attend |
- New Entrants
- Those who want to learn about the organisational structure of general insurance companies
- Those who have basic knowledge in insurance
- Insurance Industry Staff
- Insurance Agents
- Non-insurance personnel whose work require a basic understanding or a practical knowledge of the subject
- Anybody who require knowledge on insurance
|
Key Learning Outcomes |
At the end of the course, participants will be able to :
- Understand the operations and organisational structure of general insurance companies
- Describe the functions of and inter-relationship between various departments of general insurance companies
|
Course Content |
- Macro view of the insurance industry
- How insurance works
- The environment
- The role of services in an economy
- Organisational Structures of General Insurance Company
- Principles of organisation
- Typical insurance company structure
- Company departments
- Functions of the various departments
- Basic of Service Operations and Management
- What are services
- Taxonomy of services
- Theories explaining the growth of service
- Strategy in service operations
- Elements of a strategic service vision
- Trends in service
- Performance specs & design specs in a delivery system
- The legal & Supervisory Framework
- Brief history on the development of insurance in Malaysia
- Insurance Act 1996
- AMLA
- Current Trends in the Malaysian Insurance Industry
- Professionalism in Insurance
- Education
- Career Planning
|
