Title |
MII Workshop on Effective Negotiation Skills for Settlement of Claims |
Date |
30 – 31 May, 2012 |
Duration |
2 Days |
Level |
Intermediate |
Time |
9.00 am to 5.00 pm |
Venue |
The Malaysian Insurance Institute
MII City Centre
S17-S28, 2nd Floor,
Maju Junction Mall
1001 Jalan Sultan Ismail
50250 Kuala Lumpur |
Trainer |
TBA |
Who Should Attend |
- Insurance Industry Personnel who have basic knowledge in Insurance or basic knowledge in Settlement of Claims.
- Non– insurance personnel whose work require an understanding or practical knowledge of the subject
- Anyone who require knowledge on insurance
|
Key Learning Outcomes |
At the end of the course, participants would be able to :
- differentiate the general meanings of various negotiation skills undertaken by an insurance claims personnel
- understand the effect of good negotiations strategy
- apply knowledge of insurance principles and practical techniques together with elements of psychology in negotiations process
|
Course Content |
Session 1
- Introduction
- Definition of negotiation
- What is not negotiation
- Conditions for negotiation
- Psychology of negotiation strategy and style
- Qualifications of a negotiator
- Legal implication of negotiations
- Without prejudice negotiations
- Limits of privilege
Session 2
- Insurance Principles in negotiation
- Involving the Principal
- Interrupted negotiations
- Subrogation
- Negotiation on the issue of liability
- Negotiation with a third party
- Workshop
Session 3
- Alternative forms of dispute resolution
- Recording the process of negotiation
- Preparation for negotiation
- Negotiation process
- Negotiation techniques
- Role play
Session 4
- Coping with various personality traits
- Role play
- Settlement options
- Workshop
|
