Title

INTENSIVE COURSE IN CLAIMS MANAGEMENT & NEGOTIATION SKILLS

Date

9– 12 April, 2012

Duration

4 Days

Level  

Intermediate / Advance

Time

9.00 am to 5.00 pm

Venue

Seri Pacific Hotel Kuala Lumpur
Jalan Putra
50746 Kuala Lumpur,
Malaysia

Tel (603) 4042 5555
Fax (603) 4041 7236
E-mail: resv@seripacific.com
http://www.seripacifichotel.com

Trainer

1. Ms. Chin Fui Voon, ACII, AHIAA
2. Mr. Kenneth Wong, BSc (Hons)
    Dip Ed, ANZIIF (Snr Assoc), CIP, ACILA, ACLA

About Programme

The course addresses claims personnel who wish to gain a comprehensive overview in handling claims of major lines of business within a short period and to broaden their horizon through the guidance and help of trainer with extensive knowledge and many years’ experience in claims management

Key Course Contents

Day 1 - Claims Management

• Claims Management concepts and procedures
• Principles of Insurance
• Outsourcing of claims function
• Rationale of claims estimating and reserving
• Approaches to complaint handling and dispute resolution
• Handling of fraudulent claims
• The role of litigation in claims handling
• Case Study on dispute claims on policy exclusions and breach of warranties

Day 2 - Claims Management

• Bank Negara Guidelines on Motor and Non-Motor Claims
• Fire/IAR/Business Interruption claims handling procedures/issues
• Miscellaneous claims handling procedure/issues
• Case study to establish fraudulent personal accident/fire claims

Day 3 - Claims Management

• Liability Claims handling procedures/issues
• Motor claims handling procedures/issues
• Current trend of motor claims
• Case studies of disputable liability/motor claims

Day 4 - Effective Negotiation Skills for Claims Settlement

• Meaning of negotiation
• Conditions for negotiation
• Qualifications of a negotiator
• Legal implications of negotiation
• Preparation for negotiation
• Negotiation communication (workshop included)
• Negotiation techniques (workshop included)
• Coping with various personality traits (workshop included)

Course Fee Per Person

Fees Category

LOCAL

INTERNATIONAL

Single Registration

RM 2580

USD 1200

Group Registration

20% Discount will be given to the fourth and subsequent registration