Title |
A COMPREHENSIVE OVERVIEW ON CLAIMS MANAGEMENT AND ISSUES RELATED TO COVERAGE ON MOTOR & NON-MOTOR CLAIMS HANDLING |
Date |
7 – 9 March, 2012 |
Duration |
3 Days |
Level |
Intermediate / Advance |
Time |
9.00 am to 5.00 pm |
Venue |
Seri Pacific Hotel Kuala Lumpur
Jalan Putra
50746 Kuala Lumpur,
Malaysia
Tel (603) 4042 5555
Fax (603) 4041 7236
E-mail: resv@seripacific.com
http://www.seripacifichotel.com
|
Trainer |
1. 1. Ms. Chin Fui Voon
|
About Programme |
The course addresses claims personnel/underwriters agents who wish to gain a comprehensive overview in claims management within a short period and who wish to broaden their horizon via the trainer's wide claims experience in claims management and handling issues relating to the different classes of claims in the general insurance company |
Key Course Content |
DAY 1
- Claims Management concept and procedures
- Insurance Law/Principles of Insurance
- Reinsurance Claims Handling
- Outsourcing of Claims Function
- Rationale of claims estimating and reserving
- Approaches to complaints handling and dispute resolution
- Handling of ex-gratia and fraudulent claims
- The role of litigation in claims process
*** Case studies to establish fraudulent personal accident/fire claims
DAY 2
- Bank Negara Guidelines on Motor and Non-Motor Claims
- Fire/IAR and Loss of Profits claims handling procedures/issues
- Miscellaneous insurance claims handling procedures/issues
*** Case studies on disputable claims on proximate cause, policy exclusions
and breach of warranties
DAY 3
- Liability insurance claims handling procedures/issues
- Motor insurance coverage & claims related procedures on own damage/theft/third party
- bodily injury claims and related issues
- Current trend of Motor Claims
- Role of Mediation Insurance Bureau (MIB) and Malaysia Insurance Motor Pool (MMIP)
*** Case studies of Motor Fraudulent Claims
|
Course Fee Per Person |
Fees Category |
|
LOCAL |
INTERNATIONAL |
Single Registration |
RM 1960 |
USD 900 |
Group Registration |
20% Discount will be given to the fourth and subsequent registration |
