iLMS Login

 

EFFECTIVE CUSTOMER RELATIONSHIP MANAGEMENT

 

Key learning Outcomes

At the end of the course, participants will be able to :

• Comprehend the basics elements of effective CRM
• Describe how to manage customers effectively
• Apply the elements of an effective CRM
• Evaluate suitable strategy to improve CRM
• Evaluate issues in CRM through real scenario and group discussions
  
 

 

Contact Info

The Malaysian Insurance Institute 197701004772 (35445-H),
Level 6, Bangunan AICB,
No. 10 Jalan Dato’ Onn,
50480 Kuala Lumpur, Malaysia 

Tel : +603 2712 8882

Email : customercare@mii.org.my

Customer Service Virtual Office: Open from 10:00 a.m. to 12:00 p.m., Mon-Fri

Connect With Us