A) GENERAL
B) COMPUTER-BASED EXAMINATION
C) REGISTERED FINANCIAL PLANNER (RFP)
D) INSTRUCTIONS ON CERTIFICATE COLLECTION
E) DECLARATION OF LOSS CERTIFICATE PROCEDURE
F) PRE-CONTRACT EXAMINATION FOR INSURANCE AGENTS (PCEIA)
G) CERTIFICATE IN INVESTEMENT-LINKED LIFE INSURANCE (CEILLI)
 

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GENERAL

1. What are the insurance public programmes offered by the MII?
     A : Please refer to our range of courses in our MII Training Calendar.

2. Who should attend these courses?
     A : These courses are designed for the staff of the insurance industry but is also open to
          anyone who is involved in insurance or who has a desire to know about insurance.
          * For new entrants to the insurance industry
            - Introductory to Insurance will teach you on the principles of insurance and how insurance
              works
            - A follow-up course on "Motor & Non-Motor Insurance" will be good for those who wants to
              have an overview of all the classes of general insurance. 
            - Afterwhich, participants can opt to choose from the various ranges of Level 1 courses
              eg. Fire Insurance, Motor Insurance etc.
            - For those who has completed the Level 1 course of the respective class of insurance,
              they can proceed to Level 2 of the similar class either in underwriting / claims
            - Level 3 courses will be workshops or those who has working experience in the respective
              areas

3. Will there be any examination at the end of these courses?
     A : There is no examination, however a certificate of attendance including QDC will be awarded
          to participants who attain a 100% attendance.

4. What is QDC?
     A : QDC stands for Quality Development Credits. 
           * This QDC is awarded by MII which:
             - Recognises practical training for professional development of individuals in the
               insurance industry
             - Gives instant recognition to the efforts and investment of individuals and companies
               on training.
             - Will assist your HR Department to develop your staff to be in line with your competitive
               strategy:
              (a) Bring the best in your staff in the ways that have an immediate positive impact
                   - formalise a mechanism of quantifying your employee's training and education
                   - recognise and build on your employee's training and education
                   - increase motivation among the workforce and
                   - enhance the contribution of all your people to improve company's performance
              (b) Help you to executive a long-term business strategy
                   - Identify training needs and set clear training targets
                   - Develop a flexible, multi-knowledge skilled and adaptable workforce 
                   - Recruit the right employee for the future
                   - Set benchmarks for quality
                   - Will help your HR Department to develop more competent, better motivated and
                      higher qualified employees. It provides you with a solid platform for improvements
                      in your company's image and business performance.

5.  Are all the MII public courses eligible for Double Tax Deduction?
     A : No. Only approved programmes by the Inland Revenue is allowed for double tax deduction.  
          Presently the programmes that has double tax deduction is as follows: 
          1. MII Technical Course in Motor Underwriting
          2. MII Technical Course in Fire Underwriting
          3. MII Technical Course in Fire Consequential Loss Underwriting
          4. MII Technical Course in Liability Underwriting
          5. MII Technical Course in Engineering Underwriting
          6. MII Technical Course in Marine Cargo Underwriting
          7. MII Technical Course in Miscellaneous Accident Underwriting
          8. MII Technical Course in Life Insurance Underwriting
          9. MII Technical Course in Legal Aspects of Life Insurance
          Please note that you are required to produce to the Inland Revenue Department the MII  
          Official Receipts of the course fees when claiming for double tax deduction.

6. How can I enrol for these programmes?
     A : Kindly request for the Brochure/registration forms. 

7. Will there be any extra charges if registration is made after the closing date of the
     programme?
     A : Yes, the late charge is RM100.00 per participant

8. What is the duration / fees for these courses?
     A : Level One courses are generally 2 days (Fees RM450 )
          Level Two courses ranges from 2-4 days (Fees ranges from RM 550 - 800)
          Level Three Courses ranges from 2-3 days (Fees ranges from RM6350 - 750)
          Please note that the fees mentioned are based on MII member's rate.

9. Who are the course leaders?
     A : Our Course Leaders are professionals from the insurance industry

10. Are your courses claimable under the HRDF?
     A : If you are a contributor towards the HRDF, you can try and claim under the SBL Scheme
           which is subject to their approval.

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COMPUTER-BASED EXAMINATION (CBE)

1. What is Computer-Based Examination (CBE)?
     The CBE is a computerized examination. Candidates are required to be present at a specific
     venue and time. A computer will be provided where examination questions are displayed and
     candidates are to select the answer of their choice by just pressing a key on the keyboard or
     clicking the ‘mouse’.  

2. What are the benefits or advantages of the CBE over the normal examination?
     a) The CBE is more frequent, held on Monday to Friday.
     b) The results is made available immediately after the examination. (Waiting time for the
          normal examination is 14 days). If the candidate failed the examination, the candidate can
          immediately re-register for the next examination.

3. I am not computer literate. Can I take the CBE ?
     The only skill required is using a mouse to move the cursor on the computer screen and the
     ability to press a key on the computer keyboard or click a mouse button. At the beginning of
     the examination, the candidate will go through a short familiarization program to learn how
     to operate the examination software. 

4. How often is the CBE conducted ?
     Click here to view the schedule
     Should the day of the examination falls on a National Public Holiday,
     the examination for that date will not be conducted.

5. How do I register for the CBE?
     By completing the registration form and submitting it with payment to MII. 

     However confirmation of seats is subject to availability of seats and receipt of fees.
     * Walk-in : Submit completed registration form one hour before the examination commences.
     * By mail : The completed registration form with postal order / money order payable to 
       "The Malaysian Insurance Institute" must reach MII 2 days before the examination. 

6. How much is the CBE fees and how do I make payment?

     Payment can be made with money order or postal order made payable  to
     "The Malaysian Insurance Institute".
     Walk-in candidates may pay in cash at the MII Information Counter. 

7. How do I know if my choice of examination date and time are confirmed?
     Candidate registered by mail must contact MII at telephone no: 03-2087 8882 to obtain the CBE 
     confirmation number and will be informed of the actual date and time of examination.
     Candidate must contact MII before the date of the examination of their choice.

     Walk-in candidate will be informed immediately of their CBE confirmation number, the actual
     examination date and time.

     Postponement and cancellation are not allowed. If the requested date of examination is not
     available, the candidate will be placed for the next available examination of their choice. 

8. Where is the examination venue?
     The examination will be held in Kuala Lumpur at

     MII Computer Lab
     The Malaysian Insurance Institute
     3^rd Floor, No. 5 Jalan Sri Semantan Satu
     Damansara Heights 50490 Kuala Lumpur
     < view location map > 

9. What is the language available?
     The CBE is currently offered in English, Bahasa Malaysia and Mandarin.

 
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INSTRUCTIONS ON CERTIFICATE COLLECTION

Congratulations on your success in the PCEIA examination. Your certificates will be ready
one (1) month from the date of the result notification. 

To facilitate the collection of your certificate, below is the procedure for you to follow:

1. For Candidates registered through member companies of PIAM or LIAM – 

   a. Please contact the head office of the insurance company through which you had registered
       for the examination. Present your identity card and the result notification.

   b. This must be done not later than two (2) calendar months from the date of the result notification.

   c. For centres outside Kuala Lumpur, please contact the company’s branch office. 

2) Examination Candidates registered individually through MII

   a. Please contact the MII Examination Management Department for the availability of the certificate. 

   b. You may collect the certificate personally at the Examination Management Department.
       Please present your identity card and the result notification at the counter.
       Our office opens from 8.30am to 5.00pm 
       (Monday to Friday) and 8.30am to 12.30pm (Saturday)

   c. If you are unable to collect it personally, you may:
       - authorised someone to collect it on your behalf. The written authorization must state
         the persons name and identity card number, or
       - write to MII stating your name, Identity card number and Candidate Examination Number (C.E.N)
         together with Money Order / Postal Order for RM5.00 (Peninsular Malaysia) or RM10.00 (Sabah/Sarawak)
         made payable to “The Malaysian Insurance Institute”.
         The fee is for courier and administration charges.
       - Please send your letter to:

          Examination Management,
          The Malaysian Insurance Institute,
          No 5 Jalan Sri Semantan Satu,
          Damansara Heights, 50490 Kuala Lumpur
          Tel : 03-20878882 Fax : 03-20939468

   d. Collection must be made not later than two (2) calendar months from the date of the result notification.
       A nominal fee of RM5.00 will be charged for collection after the expiry date to cover administrative expenses.

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DECLARATION OF LOSS CERTIFICATE PROCEDURE 


1. Please write in or come personally to The Malaysian Insurance Institute (MII) to obtain
    the Declaration of the Loss Certificate form.

2. The form must be completed and signed by you.

3. The form must be endorsed by a Commissioner of Oaths. The full address of the
    Commissioner for Oaths must be provided as well.

4. A stamp duty of RM10.00 must also be purchased and paste on the form.

5. Submit :
   i)  A Postal Order / Money Order or Bank Draft of RM15.00(PCEIA)/ RM20.00 (CEILLI)
       drawn in favour of the “The Malaysian Insurance Institute”
       being charges for the replacement certificate.

   ii) Add Postal Order / Money Order of RM5.00(Peninsular Malaysia) or RM10.00(Sabah/Sarawak),
       if you want the certificate to be sent to you. The certificate will be sent by courier .

6. Submit a copy of your identity card which must be:
    i) certified true copy (both sides – endorsed and signed) by the Branch Manager of your
       Principal Insurance Company. Please state his name.
   or

   ii) endorsed by the Commissioner of Oath (both sides) of the identity card and please also
       state his name and full address.

7. Please send your document to:

    Examination Management
    The Malaysian Insurance Institute
    No 5 Jalan Sri Semantan Satu
    Damansara Heights, 50490 Kuala Lumpur
    Tel : 03-20878882

8. The replacement certificate will be ready one month from the date we received your completed form.
    We will notify you by mail to collect your replacement certificate.

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REGISTERED FINANCIAL PLANNER (RFP)

What is financial planning ?

It is a process or methodology of assisting clients in determining their financial goals,
objectives and priorities and the resources to meet them in an optimal and practical manner.

What is Registered Financial Planners (RFP) programme ?

The Registered Financial Planner (RFP) programme is created
by Malaysians for Malaysians and sanctioned by Bank Negara Malaysia.  

Who are the initial promoters of RFP programme ?

The initial promoters of the RFP programme are Life Insurance Association of Malaysia (LIAM),
Malaysian Insurance Institute (MII) and National Association of Malaysian Life Insurance
and Financial Advisors (NAMLIFA) through the National Body called Malaysian Financial
Planning Council (MFPC) for Malaysian financial planning professionals and organisations.

What entry requirements or qualifications do I need to have before I can study
for the RFP programme ?

You need to have a SPM or MCE or GCE (O) Level with passes in at least five (5) subjects,
including English and Mathematics;

What working experience do I need to possess before I am considered,
qualified to sit and take the RFP programme ?

You need to have at least a SPM, MCE or a GCE (O) Level with passes in
at least five (5) subjects, including English and Mathematics.

At least one year’s working experience is required in life insurance selling or in the
financial services industry. 

How often is the RFP programme conducted by Malaysian Insurance Institute (MII)?
How much is the fees?

The RFP programme is conducted regularly with the examination held once every two months.

All examinations will be conducted by MII.

Fees (RM)  :

Where can I study for the RFP programme in addition to
Malaysian Insurance Institute (MII) ? 

In addition to MII, the other course providers for RFP are NAMLIFA, IBBM,
Open University and Stamford College.

You are encouraged to make enquiries at any of the above providers concerned where you find
most convenient to enrol yourself.

How long will I normally take to complete the RFP programme ?

The duration to complete the RFP programme will depend a lot on your own effort.
It should not take you more than 2 ½ to 3 years to complete the RFP programme.

How do I study and which methods of study do you recommend for me ?

There will be two methods of study – full time courses with lectures and self study
at your own pace. Upon enrolment for either method of study, you will be provided
with a complete set of textbooks or course materials for each and every module.

What are advantages and disadvantages for studying full time course or self study ?

For full time courses, you will be required to attend classes for lectures, totalling 42 contact hours
for each module delivered by qualified facilitators or moderators.  

The self study method will offer you greater flexibility and choice to cater to your differing needs.
You are on your own to complete your study at your own pace.

The full time courses will benefit you more because you are allowed to interact and exchange ideas
or views through feedback, discussions and case studies.

All facilitators or moderators are certified by the Certification and CPD Board.

Can I change my method of study from full time to self study or vice versa?

You are free to decide on the method of study that is most effective to you.

What is the passing mark for each module ?

The passing mark for each module is 70 per cent.
Each examination will consist of 75 objective questions under a 3-hour paper.

Is the examination objective, semi-objective or require a written approach
in answering the questions ?

All examination questions will be objective except for Module 7 where subjective questions are applicable.

How soon will I know my examination result ?

You will know your examination result within one (1) months after sitting the examination.

Am I allowed to know my marks if I pass or fail in my examination ?

You will not be allowed to know the marks. 
The examination is PASS or FAIL.

How do I pay my examination fees ?   

You are allowed to pay your fees in cash, money order or credit card.
You can pay your fees by taking your examination, module by module. 

Do I have to study and take my examination module by module
to complete the RFP programme ?

Yes, you are required to study and take your examination module by module
to complete the RFP programme.

If I do not succeed at my first attempt, how long do I have to wait before
I am allowed to re-sit and take my examination again ?

You are allowed to re-sit in the next examination.
It all depends on yourself to decide when you wish to re-sit.

What happens if I do not succeed at my second attempt, am I allowed to re-sit
and take my examination again ?

Yes, you are allowed to re-sit until you have passed. There is no restriction.
Re-sitting examination fee of RM60 is required.

Is there a time limit that I must pass my examination ?

No, there is no time limit set that you will have to pass your examination.
You can take the examination at your own pace. 
The sooner you complete it the better will be your prospects.

Having passed the RFP programme, can I put the RFP designation after my name ?    

Yes, you are allowed to use the RFP designation upon conferment
by Malaysian Financial Planning Council (MFPC).

You are still required to earn 30 hours of CPD credits every year in order to renew the RFP designation.

What career opportunities do I have with the RFP designation ?

The career prospects will depend on yourself how you will take to embark your career.
The RFP has advantages as a benchmark financial planning designation in Malaysia.
You are recognised by LIAM, MII and NAMLIFA as well as organisations, institutions and individuals as
a duly qualified financial planner.

What is the difference between a financial planner and a financial adviser?

A financial adviser is defined as any person who carries on a business of providing any or
all of the following services:-

a. advising clients, either directly or through publications or writings whether in electronic,
    print or other form, concerning investment products other than advising on corporate finance;

b. issuing or promulgating analyses or reports whether in electronic, print or other form; and

c. marketing of collective investment schemes or arranging of contracts in respect of life policies or both.

A person not falling under the definition of a financial adviser is an accountant, a solicitor,
a proprietor of newspaper or a permit under the Newspaper and Printing Press Act, or
any person who provides a credit rating service.

A financial planner is a facilitator for information related to the diverse array and arsenal of
personal financial products. He or she addresses the needs of a client, preparing financial plans
with information and recommendations for the client to act on his or her situation for financial planning.

Can I qualify for a financial adviser or investment adviser with the RFP designation ?

A financial adviser or an investment adviser is required to have a licence before he or she is deemed
to be qualified to give advice on a spectrum of financial products.

Can I practise as a tax agent or tax adviser ?

Yes, provided that you are authorised as a tax agent or a tax adviser by the Inland Revenue Board.

Is RFP designation only meant for insurance agents or insurance professionals ?  

Yes, an insurance agent or insurance professional with a RFP designation is well qualified
as registered financial planners.

EXEMPTIONS

If I have CFP, ChFC or ChFP, do I qualify for full exemption ?

At the present, any person with ChFC or ChFP designation is eligible to apply for full exemption
of the RFP programme and to qualify for the RFP designation.

If I have other professional qualifications such as MICPA, MIA, ACCA, CIMA, ASCPA or
AAIA, do I qualify for any exemptions ?

At the moment, there has not been any decision on exemption yet for persons holding
such accounting qualifications.
However, the Certification and CPD Board will work out exemption criteria soon for such
accounting qualifications.

If I have a university degree in accounting, finance or economics,
do I qualify for any exemptions ?

At the moment, there has not been any decision on exemption yet for persons
holding a university degree.
However, the Certification and CPD Board will work out exemption criteria soon for such
university graduates.

If I have other qualifications related to the insurance industry such as ACII, AMII,
Diploma in Insurance Studies or Diploma in Financial Planning,
do I qualify for any exemptions ?

Except for the Diploma in Financial Planning, there has not been any decision on exemption
for professional qualifications such as ACII, AMII or Diploma in Insurance Studies.

How do I apply for exemptions ?
Who should I write to for exemption ?

You can apply for exemption by completing the application for exemption form and pass it
to the Examination Head of MII or to the Executive Secretary of MFPC.

How is the RFP designation ranked with qualifications such as CFP, ChFC or ChFP ?
Are they all similar for financial planners ?

There is no basis to rank the RFP designation with CFP, ChFC or ChFP.
The RFP designation is a qualification created by Malaysians for Malaysians and
sanctioned by Bank Negara Malaysia.

With the RFP designation, can I go for a Masters degree like MBA,
MSc in Financial Planning.   Will I qualify ?

The RFP designation should allow you to pursue a Master’s degree such as
MBA or MSc in Financial Planning.
The Certification and CPD Board will work on this prospect to enable you to pursue a Master’s degree.  

 
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PRE-CONTRACT EXAMINATION FOR INSURANCE AGENTS (PCEIA)

1. How do I apply for the insurance agents’ examination?

You may register for the Pre-Contract Examination for Insurance Agents(PCEIA) by completing the registration form , submitting it with the examination fee and a copy of your SPM/MCE certificate before the closing date.

2. What are the procedures of becoming an insurance agent?

The procedures are as follows:
   i. Must meet the minimum entry requirement issued by PIAM/LIAM respectively
   ii. Successfully complete the Pre Contract Examination for Insurance Agent conducted by MII.
   iii.Upon passing the examination, please refer to Insurance companies for registration procedure. 

3. Where do I obtain the registration form?

The registration form are available at the MII Customer Service Center (Ground Floor of MII Building) or from the insurance companies

4. What is the minimum entry requirement to sit for the PCEIA examination?

The minimum requirement for those who want to register for the PCEIA examination would be “SPM/MCE with minimum 5 passes” or its equivalent.

5. When is the examination conducted?

The examination is conducted twice a month on Saturday. Please refer to the PCEIA examination schedule for details.

6. What is the closing date for registration?

Please refer to the PCEIA examination schedule

7. How much is the examination fees?

The examination fees are as follows:

A. Pre-Registration Examination
   i. General Insurance – Route A + B : RM40
                                    Route B only : RM35
   ii.Life Insurance        - Route A + C : RM40
                                    Route C only : RM35

B. Late Entry Registration (via Insurance Company only)
   i. General Insurance – Route A + B : RM55
                                    Route B only : RM45
   ii.Life Insurance        - Route A + C : RM55
                                    Route C only : RM45

All late registration forms must be duly endorsed (ie stamped and signed) by life or general insurance company (Member company of PIAM or LIAM). 

10. Where is the examination venue?

There are 21 centres for the PCEIA examination.
Alor Setar, Batu Pahat, Bintulu, Ipoh, Johor Bahru, Kota Bharu, Kota Kinabalu, Kuala Lumpur, K Terengganu, Kuantan, Kuching, Labuan, Lahad Datu, Melaka, Miri, Penang, Taiping, Tawau, Sandakan Seremban and Sibu.

The exact venue for the examination will be printed on the examination entry permit.

11. Are there any reading materials provided?

Yes. PCEIA Textbooks and workbooks are available in 4 languages i.e. Bahasa Malaysia, English, Mandarin and Tamil.

12. Where can we purchase the text books and workbooks?

All the texts and workbooks are available at our MII Bookshops, Ground Floor or from the insurance company you are registering with.

13. How much do the PCEIA Textbook , Workbook, Medical and Health Textbook cost?

The costs are as follows:
   i. PCEIA Textbook : RM18.00
   ii. PCEIA Workbook : RM3.00
   iii.MHI Textbook : RM3.00

14. Are there any past examination questions papers?

We do not provide any past examination questions papers.

15. How many questions should I answer?

Examination structure are as follows:

   i. Part A + B & Part A + C    = 100 questions
   ii. Part B only or Part C only = 50 questions

16. Is there any course provided for the PCEIA examination?

No, you may want to refer to your insurance company for training.

17. Which insurance company is a good one for me to join?

You may refer to PIAM or LIAM or do your own research, i.e. DGI Report from Bank Negara Malaysia which list out all the insurance companies in Malaysia.

18. When is the examination results be released?

The results will be released 14 days after the examination.

19. How can I know my results?

A. Individual candidate

   i. You may check your result through our website www.insurance.com.my 
   ii. Result will be sent by mail
   iii. Come personally or authorized another person in writing to check the result at MII.

B. Candidate registered through company

   i. You may check your result thru our website www.insurance.com.my
   ii. Check with your insurance company
   iii. Come personally or authorized somebody in writing to check the result at MII.

20. Where can I collect my certificate?

Certificate collection can be done at the following:
   i. Insurance companies - for candidate registered through member companies of LIAM or PIAM
   ii. MII Examination dept – for candidate registered directly with MII

21. Can I collect my friend’s certificate?

You are allowed to collect the certificate on behalf of another person provided you bring a written authorization letter from him/her.

23. How long can I get the replacement certificate?

Your application will be processed within one month from the date we received your completed form.

 
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CERTIFICATE IN INVESTEMENT-LINKED LIFE INSURANCE (CEILLI)

1. What is Certificate Examination in Investment-Linked Life Insurance (CEILLI)

Investment-Linked Life Insurance Examination is a basic examination programme with the objective to provide a fundamental knowledge of investment-linked life insurance to persons who intend to market investment-linked life insurance policies. This examination will provide them with a minimum level of technical knowledge.

2. Who can take this examination?

This examination is open to anybody who intend to sell investment-linked products.

3. Is there any entry requirement?

At the moment there is no entry requirement yet.

4. How do I apply for the Investment-Linked Life Insurance examination?

You may register for CEILLI by the following ways:
   i. At the MII counter
      completing the registration form and pay the examination fee before the closing date
   ii. via post
     completing the registration form and submitting it with the examination fee(Money order/Postal order/Bank draft) before the 
     closing date
   iii.through Insurance company 

5. Where do I obtain the examination registration form?

The registration forms are available at the MII Customer Service Center, from the insurance companies or you can request the form to be sent to you via post.

6. When is the examination conducted?

The examination is conducted twice a month on Saturday . Please refer to the CEILLI examination schedule.

7. When is the closing date for the registration?

Please refer to the CEILLI examination schedule.

8. How much is the examination fees and how do I make the payment?

The examination fee is RM60.00. Payment can be as follows:

   i. Cash or Credit card – for registration at MII counter
   ii. Money Order/Postal Order /Bank draft– for registration via mail

9. Where is the examination venue?

Currently there are 13 centres for the CEILLI examination.
Alor Setar, Batu Pahat, Ipoh, Johor Bahru, Kota Kinabalu, Kuala Lumpur, Kuantan, Kuching, Melaka, Miri, Penang, Seremban and Sibu.
The exact examination venue will be printed on the entry permit

10. Are there any past year examination question papers?

We do not provide any past year examination question papers.

11. How many questions should I answer?

There are 60 multiple choice questions.

12. When is the examination results will be released?

The result will be released 14 days after the examination.

13. When can I collect my certificate?

You may collect your certificate 1 month after the result notification.

14. Where can I collect my certificate?

Certificate collection can be done at the following:
   i. Insurance companies – for registration through companies
   ii. MII Examination dept – for registration direct with MII

15. Can I collect my friend certificate?

You may allowed to collect the certificate on behalf of another person provided you bring a written authorization letter from him/her.

16. I lost my certificate. How can I get the replacement?

   i. You may write in to inform about the loss and request for a Declaration of Loss Certificate Form
   ii. You may personally come to MII Customer Service Centre and get the Declaration of Loss Certificate form.

17. How long can I get the replacement certificate?

Your application will be processed within one month from the date we received your completed form.

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