To provide a high level of service in this competitive market, a loss adjuster requires extensive knowledge of the products and a high commitment to professionalism
This course is designed to provide individuals engaged in insurance loss adjusting with the necessary working knowledge and competency to ensure that they are able to support an efficient loss adjusting operation. It will also provide a strong knowledge foundation for staff in the loss adjusting sector to progress in their careers in line with their career development and the strategic directions of their companies.
| Objective |
| At the end of the course, participants will have : |
| >> greater depth of knowledge and understanding of the policy cover, exclusions and conditions of the major classes of insurance |
| >> sound appreciation of the application of investigation, negotiation of settlement and the presentation of reports in loss adjusting |
| >> the ability to present reasoned arguments and discussed situations involving adjusting application in given circumstances |
| Course Outline - Part A |
Scope of Policy Cover, Exclusions and Conditions
>> Motor Insurance
>> Property and Pecuniary Insurance
>> Liability Insurance
>> Engineering/Construction Insurance
|
|
| Course Outline - Part B |
Investigative Aspects and Loss Adjusting Practice
>> Taking Instructions
>> Planning the Investigation
>> Activities at the Scene
>> Obtaining Expert Assistance
>> Statement Taking
>> Information Gathering
>> Privilege
>> Application of Policy's Liability
|
>> Subrogation Rights
>> Communication with all Interested Parties
>> Authorisation of Repairs
>> Negotiation with Interested Parties
>> Methods of Quantification
>> Discharge Documents
>> Recovery and Contribution
>> Post Loss Advice
|
| Course Outline - Part C |
Negotiating Settlements
>> What is Negotiation?
>> Background Interests of Parties
>> Preparation for Negotiation
>> Empathy
>> Aim of Negotiation
>> Without Prejudice negotiation
>> Psychology of Negotiation
>> Settlement Options
|
>> Lateral Thinking Process - Exploring Options
>> Negotiation Authority (Limits)
>> Release of Documents
>> Chairing/Leading Meetings
>> Documenting Outcomes
>> Alternative Forms of Dispute Resolution
>> Legal Implications of Negotiation
|
| Course Outline - Part D |
Preparing The Adjuster's Report
>> Purpose of Report
>> Privilege
>> Professional Obligations
>> Code of Practice
>> Drafting a report
>> Presentation Expression
>> Alternative Reporting Methods
|
|
