Basic Certificate Course In Loss Adjusting (BCCILA) (28 Hours) 
Intermediate Certificate Course In Loss Adjusting (ICCILA) (35 Hours)

To provide a high level of service in this competitive market, a loss adjuster requires extensive knowledge of the products and a high commitment to professionalism

This course is designed to provide individuals engaged in insurance loss adjusting with the necessary working knowledge and competency to ensure that they are able to support an efficient loss adjusting operation. It will also provide a strong knowledge foundation for staff in the loss adjusting sector to progress in their careers in line with their career development and the strategic directions of their companies.

BCCILA
Objectives
· To create an understanding of the nature of insurance and the various classes of insurance
· To provide fundamental knowledge of the technical and other aspects of loss adjusting and
  insurance
· To create an awareness of the need for professional responsibility in those handling loss
  adjusting

Course Outline 
PART I - An Introduction to Insurance
Basic Concepts
· The Concept of Risks
· Risk Management
· Insurable Risks
· Concepts of Insurance
· Functions of Insurance

Legal Aspect of Insurance
· Basic Principles of Insurance
· Insurance Act
· Law of Contract

Insurance and Reinsurance
· Classes of Insurance
· Reinsurance

Insurance Market
· History of Insurance
· Market Structure
· Tariff Regulations
· Inter-Company Agreements
· International Market of Insurance

PART II - An Introduction to General Loss Adjusting 
· Roles of Loss Adjusters
· Roles of Claims examiners 
· Claims
· Understanding the Procedures of Loss Adjusting
· Types of Loss Adjusting Report

ICCILA
Objectives
At the end of the course, participants will have
· greater depth of knowledge and understanding of the policy cover, exclusions and conditions of
  the major classes of insurance
· sound appreciation of the application of investigation, negotiation of settlement and the
  presentation of reports in loss adjusting
· the ability to present reasoned arguments and discussed situations involving adjusting
  application in given circumstances 

Course Outline
Part A - Scope of Policy Cover, Exclusions and Conditions
· Motor Insurance
· Property and Pecuniary Insurance
· Liability Insurance
· Engineering/Construction Insurance

Part B - Investigative Aspects and Loss Adjusting Practice
· Taking Instructions
· Planning the Investigation
· Activities at the Scene
· Obtaining Expert Assistance
· Statement Taking
· Information Gathering
· Privilege
· Application of Policy's Liability
· Subrogation Rights
· Communication with all Interested Parties
· Authorisation of Repairs
· Negotiation with Interested Parties
· Methods of Quantification
· Discharge Documents
· Recovery and Contribution
· Post Loss Advice

Part C - Negotiating Settlements
· What is Negotiation?
· Background Interests of Parties
· Preparation for Negotiation
· Empathy
· Aim of Negotiation
· Without Prejudice negotiation
· Psychology of Negotiation
· Settlement Options
· Lateral Thinking Process - Exploring Options
· Negotiation Authority (Limits)
· Release of Documents
· Chairing/Leading Meetings
· Documenting Outcomes
· Alternative Forms of Dispute Resolution
· Legal Implications of Negotiation

Part D - Preparing the Adjuster's Report
· Purpose of Report
· Privilege
· Professional Obligations 
· Code of Practice 
· Drafting a report 
· Presentation Expression 
· Alternative Reporting Methods

ADMISSION REQUIREMENTS
1. General Requirement
· Minimum SPM
· Written and oral proficiency of the English language

2. Applying for Intermediate Certificate Course in Loss Adjusting (ICCILA)
· Those who have satisfactorily passed the Basic Certificate Course In Loss Adjusting
  OR 
· Those who have acquired five continuous years of experience in Insurance Loss Adjusting. A letter of
   confirmation from the Chief Executive Officer of the firm that the participant is working must be
   submitted together with the registration.
   * Refer to Bank Negara's Circular ref : Surat Pekeliling JPI:13/1999 dated 11 May 1999.

3. Learning Methods 
· Lectures, Discussions and Assessment

4. Assessment and Attendance 
· Class attendance is compulsory. Participants need to attain 80% class attendance to qualify in
   order to sit for the assessment.

REFUND POLICY
1. Full Refund
    Full refund applies only to rejected application or where the class does not commence due to unforeseen circumstances.

2. No Refund
    MII will not refund any fees if withdrawal is received less than 14 days before the commencement of the course

REGISTRATION POLICY
· Complete the registration form provided and mail together with your cheque to the MII. Cheque must reach MII 14 DAYS 
   BEFORE the commencement date. Deadline to submit registration form(s) is/are ONE MONTH BEFORE the programme.
· Reservation for the course can be made by phone or fax but will be confirmed upon receipt of the registration form and full 
   payment.
· A FULL FEE is chargeable if no written notice of cancellation is received 14 DAYS BEFORE the course commences or if the 
   participant fails to report for the course.
· Cancellation after the deadline WILL NOT BE ENTERTAINED. However, substitute participant(s) is/are always welcome.
· The organiser reserves the right to reschedule or cancel the course due to unforeseen circumstances and will notify the contact 
   person accordingly.
· Confirmation of the course will be notified to the contact person/registered participant(s).

ASSESSMENT CENTRE
· Kuala Lumpur
· Melaka
· Kota Bharu
· Penang
· Johor Bahru
· Kuching
· Ipoh
· Kuantan
· Miri
· Kota Kinabalu
· Sibu